Pre-Appointment Checklist

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Account Number from Current Carrier Account PIN/Passcode from Current Carrier Porting PIN Number (if required) Name on Current Account Billing Address on Current Account Devices We Are Activating Available Phone Number(s) to Port Check FetchItUp for more details! FetchItUp

All items must be checked before continuing.

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Helpful Links & Guides

Quick access to internal tools and activation guides to speed up your support.

Internal Resources

XM360 error code and agent action directory
Celestial Knowledge Article Celestial › CSG Order Entry Error Search tool
Celestial Knowledge Article Celestial › XM Escalation Guidebook
Retail Teams 6.10 Final (PPTX) SharePoint › How to create an XM activation appointment
Field Sales Support · Training video Stream · New ›

Customer Support Articles

How to Activate a Phone
xfinity.com/support Xfinity › How to Activate an Apple Watch
xfinity.com/support Xfinity ›

Pre-Appointment Checklist

Verify the customer is prepared before booking their Xfinity Mobile appointment.